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will lead to confusion and errors. To streamline these processes, it is
desireable to select suppliers who can accomodate for data exchanges
between applications. The business proces on how to exchange data
between Cloud applications, should be clear to ensure multiple Cloud
solutions are used in the most effective way.
When selecting a Cloud supplier, these considerations should be taken into
account. In that way, data will always be transferrable, even when the
organisation considers to change from supplier in the future. Always
consider that when more effort needs to be made to connect applications
with eachother, the harder it will be to transfer data from one to another
solution in the future.
Helpdesk
With a growing number of Cloud applications and all kinds of hardware to
choose from, and all those different users too, it is only logical that more
requests will go out to helpdesks for their support. The helpdesk needs to be
more and more up to date on what the organisation is using. The
organisation will have to make a dividing line between the variety of
hardware used and Cloud applications.
Most of the time current user organisations are not up to that task.
Organisations need to be looking for partners to take that particular support
area over from, so they can concentrate on their core business, instead of
making a helpdesk a structural part of that core business. In the choosing
process of the right partner for the job, the organisation will have to
distinguish hardware, standard applications and core applications from one
another. They all require a different level of expertise. Most of the time, this
service will eventually be outsourced to a professional and highly trained
helpdesk.
For the business' core applications, it may require a seperate study for some
people of that specialised helpdesk, to make sure also the core applications
are supported. The business organisation most of the time wants the
helpdesk to answer with the company name, acting as the business'
extension. The choice will always be what to keep within your own walls,
and what to outsource. Also, to be able to monitor on KPI's and contracts or
SLA's, the tool the helpdesk service provider is using, should certainly be
"
key" in the selection process. To make sure the right information is
provided to measure the service, the proces on how to get the information
to the business, will be of greater importance when choosing to outsource
the helpdesk.
