Date: 23/01/15
EuroCloud Europe a.s.b.l.
Version 3.0 Rev10
EuroCloud Star Audit Certificate
No.
I - Control Topic
II - Control Scope
III - Control Question
Star Rating
Audit Goal
A05-S02-C07-Q01
Capacity Management
Are the system resources continuously monitored?
***
Proactive monitoring to identify SLA related issues
A05-S02-C07-Q02
Are thresholds defined for the provision of extended
resources?
****
Provide evidence for scalability of cloud service
A05-S02-C08-Q01
Availability Management
Is there an availability management system in place for the
hardware?
***
Special procedures for hardware availability management
A05-S02-C08-Q02
Is there an availability management system in place for
applications?
***
Special procedures for application availability management
A05-S02-C09-Q01
Emergency Management
Is there emergency planning with detailed definitions of
emergencies and a catalogue of measures to be taken in
this event?
*****
Clear emergency procedures to mitigate the business impact for the
customer
A05-S02-C09-Q02
Is there an emergency handbook with action plans?
*****
Clear advice for operations to deal with emergency situations
A05-S02-C10-Q01
Risk Management
Has a risk analysis been undertaken for the estimation of
damages for the provider in the event of an outage at the
data centre?
****
Internal provider risk analysis
A05-S02-C11-Q01
Operation Management
Are there operation management handbooks for all appli-
cations run in the data centre and related to the Cloud
Service?
*****
Appropriate Service Portfolio Management
A05-S02-C12-Q01
Backup Management
Is there a data backup management system?
***
Backup management practice
A05-S02-C12-Q02
On what media are the backup data archived, and for how
long?
***
Appropriate backup media and retention
A05-S02-C12-Q03
Can data recovery be requested by a customer, and with
what lead time?
****
Allow individual recovery of specific customer data on request
A05-S02-C12-Q04
At what intervals does backup of the movement data
occur?
***** (
A)
**** (
B)
*** (
C)
Frequency of backup cycles
A05-S02-C12-Q05
Are the backup media (tapes, CDs, etc.) stored securely
(
e.g. in a bank safety deposit box, safe)?
****
Secure data archives
A05-S02-C12-Q06
Are the application data mirrored and permanently availa-
ble using a failover procedure?
*****
Full service redundancy
