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that comprehensive, company‐wide and far‐reaching changes do not forget
the most important part of the organisation, the people and with them the
true knowledge reservoir, and thus to make a significant contribution to the
successful realisation of the new strategy, systems, and processes in an
organisation.
Employees and change
With the implementation of new IT applications, processes and tasks that
have previously been managed by staff are often performed automatically
by a programmed software component. The role of the IT staff is also likely
to change.
For example, Enterprise architects will become more important, ICT
operations employees will have more dependencies on third party service
providers, and ICT security experts will need a more comprehensive security
strategy, and compliance experts will become an integral part of the
procurement process.
Looking at things this way, it becomes obvious that even if you only change
one specific element of a business organisation, this automatically affects
the other elements of the organisation. This means that a one‐sided
approach to change, applying it to only one isolated element, without a
considering the system of interaction, will lead to problems resulting from
oversimplification. For this reason, while working on the currently most
urgent element, it is essential for the success of the change in the company
to keep the entire system in view.
Dealing with fears, motivation and resistance
Resistance and opposition have useful functions in organisational change
processes and must be proactively addressed and dealt with, or else they
will return later in the change process. It is therefore important to address
the fears and concerns of all employees in a deliberate process and to guide
them onto a constructive path along the journey of Cloud computing.
By involving employees early in the change process is often a simple, but
critical step to gaining openness for change. For this process, it is important
to keep employees informed about the goals and plans, and that changes
are openly discussed along with their own ideas.
3.7.4
Preparing for organisational impact
The potential organisational impact of the use of Cloud services therefore
shows that it is very important for a company to be aware of, and clearly
