Date:
20/03/1519/03/15
EuroCloud Europe a.s.b.l.
Version 3.0 Rev 10
EuroCloud Star Audit Certificate
No.
項次
I - Control Topic
控制主題
II - Control Scope
控制範疇
III - Control Question
控制題項
Star Rating
星級
Audit Goal
驗證目標
A02-S01-C01-Q01
Adequate contract terms
充足之合約條款
Conclusion of contract
合約之簽訂版
Are the contract elements accessible for the customer
before booking services?
客戶預定服務前，能否先取閱合約內容？
***
Online reference or request procedure for clients
提供客戶可在線上參閱或經一定之程序索閱
A02-S01-C01-Q02
Are all the relevant contractual elements included and
referenced – like the general terms and conditions,
privacy policies, security policies and others?
所有應具備之合約內容，是否皆已涵蓋論及？如一
般條款及條件、隱私政策、安全政策及其他規定
***
A main document (e.g. frame contract) which is clearly referenced, to
the offered Service according to the profile, is in place. All related
agreements are referenced and named in this document.
普檔
(profile)
開列之服務，有一明確之對應主文件
(
例如：
frame
contract
框架合約
).
與合約相關的所有協議，皆明列於該文件內。
A02-S01-C01-Q03
Is it guaranteed that the customer is being notified of
contractual changes by the contractor?
是否保證通知客戶有關合約內容的變更？
****
The customer is involved in relevant changes which might impact his
own compliance requirements
客戶得以參與可能影響其自身合規性需求之相關變動
A02-S01-C01-Q04
Are all the contractor’s relevant terms and conditions
transferred into the sub-contractor agreements?
與服務商簽訂之一般條款和條件，是否被全數轉移至其
相關之下包商合約？
****
Scoping on SLA, Data Privacy, Security and Support Services and identify
potential gaps between customer facing commitment and transfer of
obligations to sub-contractor
檢視服務水準協議、資料隱私、資訊安全、支援服務之範圍；並查
認對客戶承諾的內容與轉移給下包商之擔責內容間的差異
A02-S01-C02-Q01
Terms of cancellation
解約條款
Is it possible to terminate a contract with just cause?
只要有理由，是否即可終止合約？
***
At least a standard clause to terminate the contract has to be outlined.
合約中至少要有一條條款說明合約終止的原則
A02-S01-C02-Q02
Is there a list of possible reasons defined to terminate a
contract for both parties?
是否有羅列可被甲乙雙方終止合約的可能理由？
****
Clear specifications of contract termination options.
清楚界定終止合約的理由選項
A02-S01-C02-Q03
Is it contractually confirmed to provide advance notice
of changes to sub-contractors who are providing a
service?
若有變更服務下包商，合約是否要求預先通知客
戶？
****
Transparency about involved sub-contractors.
提供透明下包商資訊
A02-S01-C02-Q04
Are there special termination rights for the customer in the
event of changes to sub-contractors who are providing a
service?
當遇到變更服務下包商之事件時，客戶是否有終止
合約的特殊權利？
*****
Entitle the customer to cancel the contract if he is uncomfortable with
the chosen new sub-contractor
若客戶不認可服務商選擇的新下包商，授予客戶中止合約的權利
