Date:
20/03/1519/03/15
EuroCloud Europe a.s.b.l.
Version 3.0 Rev 10
EuroCloud Star Audit Certificate
No.
項次
I - Control Topic
控制主題
II - Control Scope
控制範疇
III - Control Question
控制題項
Star Rating
星級
Audit Goal
驗證目標
A02-S04-C02-Q01
Verifiability
可核實性
/
可檢驗性
Is the fulfilment of the SLA verifiable by the customer?
服務水準之履行與否，是否可被客戶查核？
****
At least quarterly reports or direct dashboard with specified KPIs
至少應有特定績效指標
(KPI)
的季報或直接的儀表版
A02-S04-C03-Q01
Service disruption
服務中斷
Does the SLA include penalty agreements in the case of
insufficient service quality?
服務水準協議是否包含未達足夠服務品質時之懲罰
協議？
*****
The situation of being off SLA target might lead to serious implica-
tions for the customer and has to be clarified on a contract level
未達
SLA
協議目標者，可能對客戶造成嚴重影響，故應闡明於
合約中
A02-S05-C01-Q01
Terms in case of bankrupt-
cy
破產條款
Terms in case of bankrupt-
cy
破產條款
Is the Cloud Service secured by an Escrow Agreement
for continuation by other parties?
雲服務是否藉由信託保證之協議，確保未來若有需
要，可由其他業者繼續提供服務？
*****
A formal escrow holder is specified, who is responsible to support
the cu stomer for data archiving and transfer.
界定正式的信託業者，負責支持客戶存取資料並順利移轉
A02-S05-C01-Q02
Is there a none-constraining right provided for the
customer against the DC in the case of bankruptcy of
the DC provider who is hosting the physical data?
一旦存放實體資料的數據中心破產或結束營業，客
戶是否有絕對權利對應，以便保障相關權益？
****
The contract or a special legal entitlement is in place to request
access to customer data at the physical location of data storage.
有合約或特別法律賦予權利，使客戶得以接觸存放實體資料的
地點，並存取資料
A02-S05-C01-Q03
Is there a general none constraining right to allow
access to customer data archives for the customer with
related documentation of the data structure?
客戶是否有一般性的絕對權利，可存取其已界定資
料結構之資料檔案內之文件？
****
The procedures of data export and data separation has to be speci-
fied as well as the handover procedures and data format descrip-
tion of this export type.
須界定資料輸出及分割的程序、資料交接程序，以及描述該輸
出類型的資料格式
A02-S06-C01-Q01
Terms for pricing and cost
allocation
計價與成本分攤條款
Terms for pricing and cost
allocation
計價與成本分攤條款
Are the pricing units and service costs transparently de-
scribed?
對於計價單位及服務成本，是否有清楚透明的描
述？
***
A sample calculation has to be shown with all ramps up costs and
dynamic price items.
應顯示含所有成本項目及變動定價項目之訂價計算案例
A02-S06-C01-Q02
Is the customer allowed to change to an appropriate
pricing option offered by the provider as public option
according to the usage forecast (up-grade/downgrade)
是否允許客戶根據用量預測，使用服務商提供的公
開選項，變更價格選擇（加碼或減碼）？
（服務定價選項為服務商依據其對市場之使用預測
而提供之公開資訊。）
*****
Early adopters should not stay in an expensive price scheme if the
pricing is being lowered in general.
若定價已對一般客戶下降，則最早的使用者不應仍以原來的高額訂
價機制來支付服務
