Date:
20/03/1519/03/15
EuroCloud Europe a.s.b.l.
Version 3.0 Rev 10
EuroCloud Star Audit Certificate
No.
項次
I - Control Topic
控制主題
II - Control Scope
控制範疇
III - Control Question
控制題項
Star Rating
Audit Goal
驗證目標
A05-S02-C04-Q01
Change Management
變更管理
Are changes in services reported to customers in advance
when an impact is expected on the operation of the ser-
vice?
若預期變更會對特定服務的作業產生衝擊，是否會在變
更前向客戶報告？
***
Appropriate customer information about potential service disrup-
tion/digression
適切地通知客戶服務可能中斷
/
服務水準下降之資訊
A05-S02-C05-Q01
Configuration Management
組態管理
Is the configuration management documented and appro-
priate for the service type?
組態管理是否文件化，且對服務類別而言是適當的？
****
Evidence of appropriate configuration management in respect to the
specific cloud service
對特定雲服務有適當組態管理之證據
A05-S02-C06-Q01
Release Management
上線管理
Is there a staging concept for development, acceptance and
production systems?
針對系統的開發、驗收與正式上線，是否分階段執行？
****
Clearly separate production from the staging system and follow quality
rules for staged deployments
清楚區分正式上線系統與階段性系統，並遵從各階段性開發之品質
規定
A05-S02-C07-Q01
Capacity Management
容量管理
Are the system resources continuously monitored?
系統資源是否有被持續監控？
***
Proactive monitoring to identify SLA related issues
主動監控以便提前辨識與
SLA
相關之議題
A05-S02-C07-Q02
Are thresholds defined for the provision of extended
resources?
對於延伸性資源的提供，是否有定義門檻值？
****
Provide evidence for scalability of cloud service
提供雲服務可擴充性之證據
A05-S02-C08-Q01
Availability Management
可用性管理
Is there an availability management system in place for the
hardware?
有無硬體可用性管理系統（制度）？
***
Special procedures for hardware availability management
硬體設備可用性管理之特殊程序
A05-S02-C08-Q02
Is there an availability management system in place for
applications?
有無應用系統程式可用性管理系統（制度）？
***
Special procedures for application availability management
應用程式可用性管理之特殊程序
A05-S02-C09-Q01
Emergency Management
緊急事故管理
Is there emergency planning with detailed definitions of
emergencies and a catalogue of measures to be taken in
this event?
有無緊急事故應變計畫，包含對緊急事故之詳細定義及
所應採取之應變措施的清單
*****
Clear emergency procedures to mitigate the business impact for the
customer
清楚的緊急事故應變程序，減輕對客戶業務的衝擊
A05-S02-C09-Q02
Is there an emergency handbook with action plans?
有無包含行動計畫之緊急應變手冊？
*****
Clear advice for operations to deal with emergency situations
對處理緊急狀況有清楚的作業建議
