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6
PART VI: A
PPENDIX
6.1
Glossary
CAPEX
Capital expenditures
Cloud service provider
A company that offers Cloud services
Cloud computing
A technical IT method
Cloud service user
A user of Cloud services
Cloud service
Service provided by means of Cloud computing
Hybrid Cloud
A mix of Cloud services (public and private) for
providing IT services
IaaS
Infrastructure as a Service – Cloud service
category
Internet
This is used to refer to a transport medium in the
technical part of this book and not in the sense of
content (WWW)
KPI
Key Performance Indicators (KPI) are metrics,
based on which the progress or degree of
fulfilment of important goals or critical factors for
success can be measured and/or determined.
Operational Framework
Control program for managing Cloud services
OPEX
Operating expenditure – operative costs
PaaS
Platform as a Service – Cloud service category
Private Cloud
Describes a Cloud service offered for a closed
environment
SaaS
Software as a Service – Cloud service category
SLA
Service Level Agreement – agreement between
the user and the provider
Thin clients
Terminal devices built for access to Cloud services,
see
